TWENTY FOUR HOUR SERVICE
An integral part of our service is being available every hour of the day when someone passes away. Being able to respond to those needs requires a team of dedicated staff, vehicles, and the specialist equipment to ensure the transfer of your loved one is carried professionally, with dignity, and complying with all the Health and Safety legislation.
Whenever a death occurs within the community (different procedures are required for Hospitals) your first call should be to the Searson family. We can give you all the essential guidance required, make sure the death has been pronounced, and we're allowed to attend. Should there be any uncertainties, we will make the necessary calls for you. Once we have taken some information from you, we will contact our Transfer Team. During the day, we aim to attend within two hours, outside working hours, our response time is often within the hour. however, we will keep you informed of who will be attending, the approximate time of their arrival, and should there be a delay, due to waiting for a doctor's attendance, we will keep you informed of that as well. When we attend, we aim to arrive discreetly, no 'Private Ambulance', no flashing lights, just normal looking vehicles so as not to draw any unnecessary attention.
Our Transfer Service has a chargable cost, and depending upon the time of day, this charge will be variable:
NORMAL WORKING HOURS:
Monday - Friday: 8.00am - 4.30pm
Charge includes:
The Searson family, on-call, to respond to your immediate telephone enquiry
Initial Advice and Guidance on what needs to be done
Provision of Vehicle and Staff to attend, to collect your loved one during working hours
Transfer of your loved one to our dedicated facilities, within a 12-mile radius
OUTSIDE WORKING HOURS:
Monday - Friday: 4.3pm - 8.00am
Saturday, Sunday & Bank Holidays
Our Transfer Service is available twenty-four hours a day, every day of the year.
However, in providing this service outside of normal hours, our staff require additional payment; as such we make a nominal
a surcharge of £50.00
TRANSFER SERVICE: ………………………………................................... £ 185.00