YOUR RIGHT TO MAKING A COMPLAINT

The Searson Family Funeral Service expects all its clients to receive a service of the highest standard. The loss of a loved one is a sad and challenging time, and you will rely on us for support, guidance and service beyond expectation.

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We aim to meet this high standard daily, and we think the staff we employ are crucial to delivering the service you deserve. However, occasionally a family may consider that the service doesn't meet their expectations, and we want to know about your experience. We think we can reach a suitable resolution through conversation and mediation. However, if you are still unhappy with our steps, a formal process will allow you to submit your complaint.

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This leaflet details the basis of our Complaints Procedure; we are members of the National Association of Funeral Directors and are expected to provide you with this option. 

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If you have a complaint, we will treat it seriously, with compassion, understanding, and a commitment to resolving it. TALK TO US in the first instance; we are here to listen, and always treat any complaint in the strictest confidence.