YOUR RIGHT TO MAKING A COMPLAINT
The Searson Family Funeral Service expects all its clients to receive a service of the highest standard. The loss of a loved one is a sad and challenging time, and you will rely on us for support, guidance and service beyond expectation.
We aim to meet this high standard daily, and we think the staff we employ are crucial to delivering the service you deserve. However, occasionally, there are times when, for whatever reason, a family may consider the service doesn't meet their expectations, and we want to know about your experience. We think we can reach a suitable resolution through conversation and mediation. However, if you are still unhappy with our steps, a formal process will enable you to convey your complaint formally.
This leaflet details the basis of our Complaints Procedure; we are members of the National Association of Funeral Directors and are expected to provide you with this option.
If you have a complaint, we will treat it seriously, with compassion, understanding and a will to resolve it. TALK TO US in the first instance; we are here, we listen, and we will always treat any complaint in the strictest confidence.